Shipment Policy
Effective Date: January 7, 2025
At Snooktopin, we understand how important it is to receive your products in a timely and safe manner. Our Shipment Policy outlines the terms, procedures, and conditions for shipping products purchased on our website (www.snooktopin.com). By placing an order, you agree to the terms of this policy.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to accommodate our customers’ needs. The available shipping methods are as follows:
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Overnight Shipping: Available for orders placed before 12:00 PM (local time), typically arriving the next business day.
- International Shipping: Available to select countries; delivery times vary depending on the destination.
Please note that delivery times are estimates and may vary based on factors such as product availability, shipping carrier delays, or weather conditions. Snooktopin is not responsible for delays caused by the carrier.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. Shipping costs will be clearly displayed at checkout before you complete your order.
- Free Shipping: Occasionally, we offer free shipping promotions. Free shipping applies to qualifying orders within the United States, and the discount will be applied automatically at checkout.
3. International Orders
We ship to various countries around the world. International shipping costs and delivery times will be calculated at checkout. Please be aware that you may be responsible for paying customs duties, taxes, and other import fees based on your country’s regulations.
Snooktopin is not responsible for any customs-related fees, delays, or issues that may arise with international shipments. Please contact your local customs office for more information.
4. Order Processing Time
Once your order is placed, we will process it within 1-2 business days. Orders are typically shipped on business days, Monday through Friday, excluding holidays. If an item is out of stock or delayed, we will notify you and offer alternative options.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive an email notification with tracking details. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.
Please note that it may take up to 24 hours for tracking information to update in the system.
6. Address Accuracy
It is your responsibility to ensure that the shipping address you provide is accurate and complete. Snooktopin is not responsible for delivery failures or delays resulting from incorrect or incomplete addresses. If you realize that there is an error in your shipping address, please contact our customer service team immediately to correct it before the order is shipped.
7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue. Depending on the situation, we may send a replacement or issue a refund.
For damaged items, please take photos of the damage and provide them to us for faster processing.
8. Order Modifications and Cancellations
Once an order is placed, it is processed quickly to ensure timely shipping. If you need to modify or cancel your order, please contact us as soon as possible. We can only make changes or cancel an order before it has been shipped.
9. Shipping Restrictions
Certain items, such as oversized products or hazardous materials, may have shipping restrictions or additional charges. If you are purchasing such items, you will be notified of any extra fees or delivery delays at checkout.
10. Changes to Shipment Policy
Snooktopin reserves the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
11. Contact Us
If you have any questions or concerns about shipping, please contact us:
- Hotline: (260) 368-7828
- Email: info@snooktopin.com
- Address: 325 S Main St, Geneva, Indiana
- Website: www.snooktopin.com